Online Ordering & Shipping – FAQ
Why was my card charged twice?
If you’re seeing what looks like a duplicate charge, don’t worry—this is usually a temporary authorization hold from your bank, not an actual second charge.
When you place an order, your bank may place a pending hold to verify funds, and then the final charge is processed once your order is confirmed. The pending charge typically disappears within a few business days.
If you still see two posted charges after that time, please contact us at contact@farmerschuyo.com and we’ll take care of it right away.
Why is my shipment delayed?
We work hard to get your coffee out quickly, but delays can occasionally happen due to:
- Carrier issues (weather, high volume, routing delays)
- Holidays or peak shipping periods
- Incorrect or incomplete shipping addresses
Once your order leaves our roastery, it’s in the hands of the carrier. If your package seems stuck or significantly delayed, reach out to us and we’ll help track it down.
Where is my order confirmation?
Order confirmations are sent immediately after purchase to the email you used at checkout.
If you don’t see it:
- Check your spam or promotions folder
- Make sure the email address was entered correctly
- Allow a few minutes for processing
Still can’t find it? Contact us and we’ll resend your confirmation.
Why was my order marked delivered, but it was not?
Sometimes carriers mark packages as delivered before they actually arrive. In most cases, your order will show up within 24 hours.
We recommend:
- Checking around your delivery area (porch, mailbox, side door)
- Asking neighbors or building management
- Waiting a short period in case of early scan
If it still hasn’t arrived after 24 hours, contact us and we’ll help you resolve it.
What do I do if my order arrived damaged?
We take great care in packaging, but occasionally damage can happen during transit.
If your order arrives damaged:
- Take photos of the package and contents
- Email us at contact@farmerschuyo.com
- Include your order number and a brief description
We’ll review the situation and work with you to issue a replacement or credit.
What do I do if I received an incorrect order?
If we missed the mark on your order, we’ll make it right.
Please email us at contact@farmerschuyo.com with:
- Your order number
- A photo of what you received
Once we review, we’ll send the correct item or issue a credit depending on the situation.
When will my order ship?
We roast and ship with care to ensure peak freshness.
- Orders typically ship within 1–3 business days
- During high-volume periods, processing times may be slightly longer
- You’ll receive a tracking number as soon as your order ships
We aim to get your coffee to you as fresh—and as delicious—as possible.